Just four years ago, RfM client ST&R comprised a compact team of 15 insurance specialists, occupying, let’s say a ‘cosy’ office space in Chorley. But what the business lacked in decor and facilities, it more than made up for in enthusiasm and drive. Fast-forward to 2016 and the headcount and profit forecasts have grown at a whiplash-inducing rate. So, what is the secret to ST&R’s impressive numbers?